Frequently Asked Questions
Ordering & Personalization
Most products can be personalized directly on the product page using our customization tool. Add your text, name, monogram, or upload artwork (where available), preview your design, and place your order.
Yes. Many products include a live design preview while you customize. For bulk orders or custom artwork, we provide a digital proof for approval before production begins.
Yes, on products that support logo customization. We recommend uploading high-resolution PNG, SVG, PDF, AI, or EPS files whenever possible.
If production has not started, we'll do our best to accommodate changes. Please contact us as soon as possible.
If production has not started, we'll do our best to accommodate changes. Please contact us as soon as possible.
Production & Shipping
Most personalized orders are produced within 2β3 business days before shipping.
Standard shipping typically takes 3β5 business days after production.
Expedited shipping options are available during checkout.
Yes. We offer FREE Standard Shipping on orders of $39 or more within the United States.
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also visit our Track Order page at any time.
At this time, we primarily ship within the United States.
Products
We currently offer:
Full-Color Printing
Laser Engraving
Embroidery
Available decoration methods vary by product.
Colors may vary slightly due to monitor settings, lighting, and the manufacturing process.
Care instructions vary by product. Please refer to the Care Instructions section on each product page.
No. Laser engraving permanently marks the surface and will not peel, crack, or fade under normal use.
Yes. Embroidery is one of the most durable decoration methods and is designed to withstand repeated washing when cared for properly.
Artwork
Preferred formats include:
- SVG
- PNG
- AI
- EPS
- High-resolution JPG
Yes. In many cases we can improve or recreate artwork for production. Additional artwork charges may apply.
We only reproduce artwork that you own or have permission to use.
Bulk Orders
Yes. We offer competitive pricing for businesses, schools, churches, sports teams, nonprofits, and events.
Yes. Most bulk orders can include mixed sizes and colors.
Absolutely. Visit our Bulk Orders page and submit your project details for a customized quote.
Returns & Cancellations
Because each item is made specifically for you, personalized products cannot be returned unless they arrive damaged or we made an error.
Please contact us within 7 days of delivery with photos of the item and packaging. We'll work quickly to resolve the issue.
Orders may be canceled before production begins. Once production has started, cancellation may not be possible.
Payments
We accept all major credit cards and other payment methods available through Shopify Checkout.
Yes. All payments are processed securely through Shopify's encrypted checkout.
