Refund & Return Policy

At Fiber & Canvas, many of our products are personalized or made to order specifically for you. We want you to be happy with your purchase and will work with you if there is a problem with your order.

Returns on Non-Personalized Items

We offer a 30-day return policy on eligible non-personalized items. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it — unused, unworn, unwashed, with any original tags attached, and in its original packaging. Proof of purchase may also be required.

To request a return, please contact us at info@fibercanvas.com before sending your item back.

Returns must be authorized by Fiber & Canvas before they are shipped. Items sent to us without first requesting and receiving return authorization may not be accepted.

Once your return is approved, we will provide return instructions.

Approved returns should be sent to:

Fiber & Canvas LLC
5570 FM 423, Suite 250
Frisco, TX 75036

Unless the return is due to an error by Fiber & Canvas or an eligible defective or damaged item, return shipping costs are the customer's responsibility.

Personalized & Custom-Made Products

Because personalized and custom products are created specifically according to your selections, personalized, customized, engraved, embroidered, printed, monogrammed, or otherwise made-to-order items are not eligible for return, exchange, or refund due to a change of mind or customer-entered personalization error.

Please carefully review all names, spelling, dates, numbers, artwork, photos, colors, fonts, sizes, product options, and other personalization details before submitting your order.

Minor differences in color, positioning, engraving appearance, embroidery, print appearance, or natural variations in materials may occur and are not considered defects.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered due to an error on our part, please contact us as soon as possible at info@fibercanvas.com.

Please include your order number, a description of the issue, and clear photographs showing the problem so we can evaluate it.

If we determine that the item was defective, damaged in transit, or incorrectly produced due to our error, we will work with you to make it right. Depending on the circumstances, this may include a replacement, remake, or refund.

Please do not return a damaged or incorrect item unless we instruct you to do so.

Customer Personalization Errors

Fiber & Canvas is not responsible for errors in personalization information submitted or approved by the customer, including incorrect spelling, names, dates, numbers, uploaded artwork, photographs, or other customer-provided content.

Please carefully review your personalization and design preview before completing your purchase.

If you notice an error after placing your order, contact us immediately at info@fibercanvas.com. We will make reasonable efforts to help if production has not yet begun, but changes or cancellations cannot be guaranteed once production has started.

Order Cancellations

Because personalized and made-to-order products may enter production shortly after an order is placed, please contact us as soon as possible if you need to request a cancellation or modification.

If production has already begun, your order may no longer be eligible for cancellation, modification, or refund.

Exchanges

For eligible non-personalized products, the fastest way to receive a different item is to complete the approved return process and place a new order for the desired product.

Personalized and custom-made products are not eligible for exchanges unless there is a qualifying defect, damage, or production error attributable to Fiber & Canvas.

Sale Items & Gift Cards

Gift cards are non-refundable.

Final-sale or clearance merchandise is not eligible for return unless otherwise required by applicable law.

Personalized and custom-made products remain subject to the personalized-product terms above regardless of whether they were purchased at regular price or with a promotion or discount.

European Union – 14-Day Cooling-Off Period

If merchandise is shipped to the European Union and applicable law provides you with a 14-day right to cancel or return your purchase, those statutory rights will apply.

Please note that custom-made and clearly personalized goods may be excluded from the EU right of withdrawal where permitted by applicable law.

For eligible merchandise, returned items must be in the same condition in which they were received — unused, unworn, unwashed, with tags where applicable, and in their original packaging. Proof of purchase may also be required.

Refunds

We will notify you after we receive and inspect your eligible returned item and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges, if any, are generally non-refundable, except when the return results from an error by Fiber & Canvas or as otherwise required by law.

If more than 15 business days have passed since we approved your refund, please contact us at info@fibercanvas.com.

Return Address & Questions

For questions regarding returns, refunds, damaged products, or order issues, please contact:

Email: info@fibercanvas.com

Return Mailing Address:
Fiber & Canvas LLC
5570 FM 423, Suite 250
Frisco, TX 75036

Please contact us and receive return authorization before mailing any product to this address.