Shipping policy
Shipping Policy
Last updated: September 28, 2026
Thank you for shopping with Fiber & Canvas LLC. Many of our products are personalized and made to order. Please review the information below regarding production, shipping, delivery, and order tracking.
Production Time
Most orders are produced and prepared for shipment within 2–3 business days after the order is placed.
Production times may vary depending on the product, personalization requirements, order quantity, or seasonal order volume. Larger or bulk orders may require additional production time.
Business days do not include weekends or U.S. federal holidays.
Shipping Rates
We currently offer:
FREE Standard Shipping on qualifying U.S. orders of $39 or more.
Orders below the free-shipping threshold are subject to the shipping rate displayed at checkout.
Any available expedited or alternative shipping options and their applicable charges will be displayed at checkout.
Estimated Delivery Time
After production is complete, standard shipping typically takes approximately 3–5 business days.
Please note that production time and shipping time are separate. For example, an order requiring 2–3 business days for production and 3–5 business days for shipping may take approximately 5–8 business days to arrive.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, service disruptions, or other circumstances outside our control may affect delivery times.
Order Tracking
When your order ships, you will receive a shipping confirmation containing tracking information at the email address provided during checkout.
Tracking information may take up to 24–48 hours after shipment to begin displaying updates from the carrier.
You may also use the Track Order page on our website to check your shipment status.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout. If you discover an error, contact us as soon as possible at info@fibercanvas.com.
Once an order has entered production or has been shipped, we may not be able to change the delivery address.
Fiber & Canvas LLC is not responsible for delivery delays, failed deliveries, or packages delivered to an incorrect address when incorrect or incomplete shipping information was provided by the customer.
Lost, Delayed, or Missing Packages
If tracking shows that your package is delayed or has stopped updating, please contact us at info@fibercanvas.com and we will help you review the shipment information.
Carrier delays may occasionally occur after an order leaves our facility and are outside our direct control.
If tracking indicates that a package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier. You may also contact us for assistance.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at info@fibercanvas.com.
Please include your order number and clear photographs of the damaged product and packaging so we can evaluate the issue and assist you.
Claims regarding damaged products are also subject to our Refund Policy.
Multiple-Item Orders
When an order contains multiple products, items may occasionally be shipped separately due to production requirements, product size, packaging needs, or fulfillment timing.
If your order is shipped in multiple packages, you may receive more than one tracking number.
Bulk Orders
Large-volume and bulk orders may require additional production and shipping time. Estimated production and delivery schedules will be communicated as part of the bulk-order process when applicable.
U.S. Shipping
We currently ship to eligible addresses within the United States.
Available shipping methods, rates, and eligibility are determined at checkout.
Questions About Shipping
If you have questions regarding production, shipping, tracking, or delivery, please contact us:
Fiber & Canvas LLC
Email: info@fibercanvas.com
Phone: (945) 949-3177
Business Hours: Monday–Friday, 9:00 AM–6:00 PM